Refund policy
Return & Refund Policy – BYSIBRA
At BYSIBRA, your satisfaction is our priority.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, please contact us at orders@bysibra.com. Please include your order number, the item(s) you wish to return, and the reason for your return.
If your return is accepted, we will provide you with return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the customer’s responsibility. Where BYSIBRA provides a return shipping label, the cost of the label will be deducted from your refund.
If you choose to arrange the return shipment yourself, we strongly recommend using a tracked shipping service. BYSIBRA cannot be held responsible for returns that are lost in transit when sent without tracking.
Return Conditions
To be eligible for a return, your item must be returned in the same condition in which you received it.
Returned items must be:
• Unused, unworn and unwashed
• In their original condition
• With all original tags attached
• Returned with the original packaging
• Free from makeup, perfume, stains, marks or other scents
• Accompanied by the receipt or proof of purchase
We cannot accept returned items that have been worn, washed, damaged, soiled or otherwise show signs of use.
International Returns
For international returns from countries outside the European Union, customers are responsible for the cost of returning the order to BYSIBRA.
Any customs duties, import/export charges, taxes, carrier handling fees or other charges that may arise in connection with an international return are the customer’s responsibility and are not refundable by BYSIBRA.
Please contact us before sending an international return so we can provide you with the appropriate return instructions.
Damages and Issues
Please inspect your order upon reception and contact us as soon as possible if your item is defective or damaged, or if you have received the wrong item.
We will evaluate the issue and make sure it is handled appropriately.
Exchanges
Would you like to exchange an item for a different size or color?
The same return conditions apply. Please contact us first at orders@bysibra.com to request an exchange.
Once your returned item has been received and approved, we will arrange the exchange subject to availability.
For international exchanges, additional shipping charges, customs duties or taxes may apply and are the customer’s responsibility unless the exchange is required due to an error by BYSIBRA or a defective item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days.
Where BYSIBRA has provided a return shipping label at the customer’s expense, the cost of that label will be deducted from the refund.
Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at orders@bysibra.com.
Important Notes
• Return requests must be made within 14 days of receiving the order.
• Items returned without first requesting a return may not be accepted.
• Returned products must meet all of the return conditions stated above.
• Items showing signs of wear, washing, damage, stains, makeup, perfume or misuse may not be accepted for return.
• Return shipping costs are the customer’s responsibility unless otherwise agreed by BYSIBRA.
• For international returns outside the European Union, any applicable customs duties, taxes or additional return-related charges are the customer’s responsibility and are non-refundable by BYSIBRA.
Questions?
If you have any questions regarding a return, exchange or refund, please contact us at orders@bysibra.com. We are always happy to help.
Thank you for shopping with BYSIBRA.